Welcome To The Macleay Serviced Apartments / Hotel, Sydney

02 9357 7755
 

Booking Terms and Conditions

Property Policies:

  • Check-in time is 2 pm. Should you arrive prior to this and the studio is available, we can check you in. Otherwise, we can hold the luggage in a secure area until the room is ready.
  • Check-out time is 11 am. Should you wish to extend your check-out time please contact reception at your earliest.
    Subject to room being available, late check-out charges apply as below:
    $30 per hour from 11am till 1pm
    Half day room charge from 1pm till 3pm
    Full day room charge after 3pm

Payment and Deposit information:

ROOMS

  • First nights deposit charged to credit card to secure bookings.
  • Balance due at check-in.
  • A 3.5% surcharge is added to all Diners and American Express credit card transactions.

SPECIAL EVENTS

  • For New Years Eve Packages a 3 night minimum stay applies to all guest reservations over the 31st of December. The deposit of one night's accommodation at the higher rate is required by November 1st .
  • The hotel will process the deposit from your credit card and advise the receipt # by email.
  • No refunds apply to reservations during this period.
  • The hotel reserves the right to cancel reservations with declined credit cards.

Cancellation and Changes

ROOMS

  • All cancellations and adjustments must be made 48 hrs. prior to arrival or cancellation fees of one nights accommodation will apply.
  • Cancellations made within 48 hours of arrival date will incur a 1 night cancellation fee.

  • Reservation NO SHOW will be charged 2 nights no show fee.

SPECIAL EVENTS

  •  New Year’s Eve packages require cancellation  prior to 1st of November.
  • Please be aware that reservations cancelled after the 1st of November will incur a cancellation fee of one night's accommodation at the higher rate, no deposit will be refunded after the 1st of November.
  • Please note that only a limited number of car parking is available on site. Parking is on a first in basis and there is a fee of $30.00 per night except saturday which is $40.
  • Guests who book our Harbour View Studio Apartments will be issued with an invitation that will allow them access to the hotels roof top for the New Year fire works displays at 9.00pm and 12.00pm.
  • Only guests registered upon check-in will be allowed access to the roof top.

Extra guests

  • The rates and packages are based on your selections chosen for adults and  children.
  • Children (under 2 years) are accommodated free of charge in existing bedding when sharing with 2 adults.
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