Welcome To The Macleay Serviced Apartments / Hotel, Sydney

+ 61 2 9357 7755
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Booking Terms and Conditions

Property Policies:

  • Check-in time is 2 pm. Should you arrive prior to this and the studio is available, we can check you in. Otherwise, we can hold the luggage in a secure area until the room is ready.
  • Check-out time is 11 am. Should you wish to extend your check-out time please contact reception at your earliest.
    Subject to room being available, late check-out charges apply as below:
    $30 per hour from 11am till 1pm
    Half day room charge from 1pm till 3pm
    Full day room charge after 3pm

Payment and Deposit information:

ROOMS

  • First nights deposit charged to credit card at time of booking to secure bookings.
  • Balance due at check-in.
  • A 3.5% surcharge is added to all Diners and American Express credit card transactions.

SPECIAL EVENTS

  • For New Years Eve Packages a 3 night minimum stay applies to all guest reservations over the 31st of December. The deposit of one night's accommodation at the higher rate is required by October 1st .
  • New Years Eve a $50.00 booking fee will be charged at time of reservation, this is a non-fundable fee. This booking fee will be deducted from the deposit taken on the 1st of October.
  • The hotel will process the deposit from your credit card and advise the receipt # by email.
  • No refunds apply to reservations during this period.
  • The hotel reserves the right to cancel reservations with declined credit cards.
  • A non-refundable deposit of one night’s accommodation (less the $50.00 booking fee per room) is charged on the 1st October 2015, please be aware that reservations cancelled after the 1st October 2015 will not be refunded the one night deposit.

    The balace of accommodation will be charged on the day of check in.

  •  Guests who book our Harbour View Studio Apartment will be issued with an invitation that will allow them access to the hotels roof top for the New Year fire works displays at 9.00pm and 12.00pm.

    The view from the roof top is one of the best in Sydney to view the firework display.


Cancellation and Changes

ROOMS

  • All cancellations and adjustments must be made 48 hrs. prior to arrival or cancellation fees of one nights accommodation will apply.
  • Cancellations made within 48 hours of arrival date will incur a 1 night cancellation fee.

  • Reservation NO SHOW will be charged 2 nights no show fee.

SPECIAL EVENTS

  •  New Year’s Eve packages require cancellation  prior to 1st of October.
  • Please be aware that reservations cancelled after the 1st of October will incur a cancellation fee of one night's accommodation at the higher rate, no deposit will be refunded after the 1st of October.
  • Cancellations made within 14 days of arrival will incur a 100% cancellation fee during New Years.
  • Please note that only a limited number of car parking is available on site. Parking is on a first in basis and there is a fee of $30.00 per night except saturday which is $40.
  • Guests who book our Harbour View Studio Apartments will be issued with an invitation that will allow them access to the hotels roof top for the New Year fire works displays at 9.00pm and 12.00pm.
  • Only guests registered upon check-in will be allowed access to the roof top.

Extra guests

  • The rates and packages are based on your selections chosen for adults and  children.
  • Children (under 2 years) are accommodated free of charge in existing bedding when sharing with 2 adults.
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